Barriers to Care: Application Support

Themes

Confusing processes
Lack of client support
Access to technology

Most agencies have resources to help clients with applications and forms.
However, the resources are often not enough.
People need more support to be able to access available services.

We asked homeless people about the things that make it difficult for them to get help. They said there often isn’t enough support available to help navigate the system to access benefits. People offered ideas about what would help them.

Populations

Homeless
Reentering Citizens
Low-Income Residents

What would help

Allocating more resources to supporting clients with all applications and forms.

Remove unnecessary requirements. Ask clients how to meet agency info needs without creating barriers that prevent people from getting services.

Stats & Stories

Application Support

Meet people where they are at

People are told to apply online but they don’t have internet access or experience using technology.

People are asked to physically come to the office but don’t have transportation to get there.

People show up needing support but are told to wait for a call-back despite not having a phone or stable contact info.

13% of households in the city of Jackson do not have internet.

Application Support Downloadable File